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In the Outlook 2016, you need to follow the below path to reach to the E-mail options.You need to make sure that the E-mail options are working as per your control. The Outlook Group Policy settings control the email handling on a deeper level. Manage the Outlook Group Policy Settings. Restart Outlook and try to send a test email.Go to Mail category and in the Save Messages, click the checkbox to Save copies of messages in the Sent Items folder.Click Options that will open the Outlook options wizard.Click File in Outlook application menu bar.So, you should enable the option as soon as you want to save the sent emails. Enable the option to save the copy of messages in the sent items folder.īecause the given option is disabled, so there is no chance of getting the email in the required folder. Methods to recover the missing sent items Method 1. The ‘Save copies of messages in the Sent Items folder’ has been disabled in Outlook.The email copy has been deleted from the sent items folder due to mishandling or deliberate attempt from other user.You should check the outbox folder incase the email is stuck there. Here are some reasons that stop the copy the sent mail in the sent items –

But, when the sent email is not present in the sent items folder, then it creates worry regarding a successful communication.Īs there can be several reasons behind such occurrence, so it is not fair to put the blame on the single reasons. Whenever the user sends an email, then the copy of the mail is present in the sent items folder where the sender can check that the email has been sent. Outlook is considered the best email handling platform not only due to its vast number of features supportable to the business, but its security features where the emails get the highest priority in conducting the communication.